NHAI Debars Toll Operating Agency for Misbehaving with Highway Users

In response to an incidence of violence and inappropriate behaviour with users of the National Highway at Sirmandi Toll Plaza on the Rajasthani Amritsar-Jamnagar segment, NHAI has taken severe action against Riddhi Siddhi Associates.

On May 5, 2024, there were allegations of assault and inappropriate behaviour by toll operator staff. The NHAI quickly looked into the matter and sent the company a “Show Cause” Notice. But the toll operating agency’s response was thought to be inadequate. The agency behaved violently and inappropriately against highway users, in breach of both the terms of the contract and the NHAI Standing Operating Procedure. Hence, M/s. Riddhi Siddhi Associates has been disqualified by NHAI from pre-qualified bidder status for a term of three months.

The NHAI’s contract agreement with toll operators requires strong discipline and decency in behaviour, and it expressly forbids misconduct or misbehaviour with the public. For the purpose of reducing altercation events at toll plazas and guaranteeing the safety of both commuters and toll operators, the NHAI developed comprehensive Standard Operating Procedures (SOP) last year.

In order to maintain a safe and smooth travel experience on National Highways, NHAI has recently taken strong action against organisations that engage in violence and inappropriate behaviour towards drivers at toll booths.

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